Bespin Global delivers predictable cloud support costs and optimized cloud operations for USPlate Glass Insurance with Managed Services (MSP) solutions.

EXECUTIVE SUMMARY

USPlate Glass Insurance Co (USPlate), a leader in plate glass coverage, partnered with Bespin Global, the 2023 Global AWS MSP Partner of the Year, to optimize its AWS cloud management. Bespin Global implemented a tailored cloud Managed Services (MSP) solution, providing stable, predictable costs and comprehensive cloud management. The solution included a thorough assessment, infrastructure enhancements, and the use of cloud-native services to boost resilience and ensure seamless operations.

To further maximize benefits, Bespin Global integrated its AutoSP cost optimization service, enhancing cost efficiency. This partnership significantly strengthened USPlate’s cloud infrastructure, resulting in improved management, greater resilience, and effective cost control.

HIGHLIGHTS

Predictable Cloud Support Costs and Enhanced Efficiency: 

With Bespin Global’s cloud managed services (MSP), USPlate achieved consistent, predictable monthly cloud support costs, significantly improving the efficiency of their cloud management.

Improved Operational Resilience: 

Strategic infrastructure upgrades and cloud-native services ensured continuous operations, even during potential regional AWS outages.

Significant Cloud Cost Savings: 

By leveraging Bespin Global’s AutoSP solution to optimize AWS Savings Plans, USPlate achieved substantial monthly savings without requiring extensive internal resources.

THE CHALLENGE

As USPlate Glass Insurance Co.(USPlate) continued to grow, it became evident that their existing cloud infrastructure required significant improvements to support their growth. They faced several critical challenges that needed to be addressed to ensure efficient cloud management, cost predictability, and continuous service excellence.

Key challenges were:

Optimizing IT Resources: 

With a lean IT team, USPlate needed to manage their AWS cloud environment more efficiently. The increasing costs and inconsistent service quality from their external vendors created an urgent need for a more reliable and cost-effective solution.

Achieving Cost Predictability: 

USPlate faced challenges with unpredictable cloud support costs due to frequent pricing changes by their previous providers. They required a stable and predictable cost structure to better manage their budget and forecast expenses.

Enhancing Infrastructure Resilience: 

Ensuring continuous operation and minimizing downtime were crucial for USPlate to maintain their high level of service. The company needed to bolster their cloud infrastructure’s resilience to avoid potential disruptions, especially during regional AWS outages.

SOLUTION

To address these challenges, Bespin Global leveraged its expertise as the 2023 AWS MSP Partner of the Year and an AWS Premier Consulting Partner to deliver a comprehensive and strategic solution tailored to USPlate’s needs:

Managed Services (MSP):

Bespin Global implemented the On-Demand Support MSP for USPlate, ensuring stable and predictable monthly costs while providing full-spectrum cloud support. The solution included:

Assessment and Optimization: 

Bespin Global’s MSP experts conducted a detailed assessment of USPlate’s AWS environment, identifying areas for improvement in monitoring and protection. Targeted recommendations were made, and strategic adjustments were implemented to enhance the efficiency and security of their cloud infrastructure.

Cloud-Native Services: 

The solution covered all major cloud platforms, including compute, storage, architecture, containers, and serverless technologies. These enhancements significantly improved scalability, performance, and operational resilience.

Engineering Expertise: 

Bespin Global provided technical support across key areas such as system administration, networking, security, and DevOps, ensuring robust and secure cloud operations.

Flexible Support: 

The On-Demand Support MSP offered 24/7/365 reactive support via phone, service tickets, and email, with a 24-hour SLO to guarantee timely and effective issue resolution.

Streamlined AWS Savings Plan Management with AutoSP: 

Bespin Global introduced the AutoSP service for USPlate following the expiration of their existing AWS Savings Plan. This streamlined service managed and optimized USPlate’s AWS Savings Plans with minimal client involvement, securing significant monthly savings and optimizing discounts without the need for active management.

Through these tailored solutions, Bespin Global not only met USPlate’s immediate needs but also established a foundation for sustained operational excellence and cost efficiency in their cloud operations.

RESULTS & BENEFITS

Bespin Global’s tailored solutions provided USPlate with immediate improvements in cloud operations, leading to greater efficiency, cost savings, and enhanced resilience. The following highlights the key results and benefits achieved through this collaboration:

Predictable and Controlled Costs: 

By implementing Bespin Global’s On-Demand Support MSP solution, USPlate achieved consistent monthly cloud support costs, enabling more accurate budgeting and effective financial planning.

Enhanced Operational Resilience:

The strategic upgrades to their AWS infrastructure greatly improved system resilience, ensuring continuous operations even during potential regional outages.

Efficient Cloud Management:

With the support of Bespin Global’s technical expertise and comprehensive cloud services, USPlate achieved more efficient management of their AWS environment, reducing their reliance on external vendors.

Substantial Cost Savings: 

The implementation of Bespin Global’s AutoSP service led to significant monthly savings by optimizing AWS Savings Plans, aligning cloud costs with their financial strategies without requiring extensive management.

The partnership with Bespin Global allowed USPlate to transform its cloud operations, achieving critical improvements in efficiency, cost management, and system resilience. With these enhancements, USPlate is now better equipped to navigate future challenges and continue delivering exceptional service, backed by a robust and optimized cloud infrastructure.

WHY BESPIN GLOBAL

Bespin Global's success in this project can be attributed to several key differentiators:

Award-Winning AWS Expertise: 

As the only global winner of the 2023 AWS MSP Partner of the Year, Bespin Global is recognized for delivering innovative AWS solutions that drive exceptional performance and reliability across all client projects.

Cost Optimization Paired with MSP Services for Maximum Impact: 

Combining Bespin Global’s AutoSP service with our Cloud Managed Services (MSP) creates a powerful solution for optimizing costs and streamlining cloud management. This pairing empowers clients to realize significant savings while benefiting from full-spectrum support, making it an ideal solution for businesses looking to optimize their cloud operations and control costs simultaneously.

Client-Centric, Tailored Solutions: 

With deep global expertise and a team of over 1,200 cloud experts across 16 offices in 10 countries, Bespin Global has the experience and knowledge to address a wide range of scenarios. We leverage this extensive knowledge to deliver customized solutions that perfectly align with each client’s unique needs and growth goals.