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Premium Support Service Plans

Basic Support:

Basic Help Desk Resolution. Bespin Support Services for our cloud resale partners is a reactive support service that enables clients to get help with issues that have already occurred.

Standard Support:

In-Depth Technical Support. Standard support provides a more comprehensive list of general support services. It is also a reactive service, without monitoring or proactive management of the environment.

Premium Support:

Expert Support. Premium support provides a very comprehensive list of advanced support services and includes a Technical Account Manager.

Basic Support:

Basic Help Desk Resolution. Bespin Support Services for our cloud resale partners is a reactive support service that enables clients to get help with issues that have already occurred.

Standard Support:

In-Depth Technical Support. Standard support provides a more comprehensive list of general support services. It is also a reactive service, without monitoring or proactive management of the environment.

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Features of Premium Support Plans

We are determined to make our customers successful on their cloud journey.

Here are some of the features and benefits that are included with our Premium Support offering.

Service Desk & Remote Support: Prompt Online Support

  • Customer verification and request acceptance to fix errors
  • Service request
  • Remote Desktop Support
  • Support via phone, message, and email
  • SW / HW support
  • ITIL escalation process - SLA compliance

Continuous System Management: Customer-Oriented Service Delivery

  • Cloud design establishment

  • PoC for Cloud migration

  • Support solution architect

  • Windows, Linux, and Unix management

  • Data center H/W management

  • Dashboard control

  • Security service

Detailed Monitoring Support & Prompt Response to Errors

  • 24/7 Monitoring (Hybrid & Multi-Cloud)

  • Hybrid service based on a scenario

  • Notification service (phone, SMS, email)

  • Log analysis

  • ITIL Support Tool

Flexibility: Premium support on-demand contact

In addition to the multiple core communications access options for all plans, Premium customers have the additional option to contact our team on demand through phone or chat


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Learn from the very best on tailoring solutions for your needs, custom implementations, and industry thought pieces on the latest developments.

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Get in Touch.

Let us know about how we can help with your next project. We’re excited to hear from you and discuss what’s possible.

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