Maximize Productivity and Increase Operational Efficiencies.
Minimize downtime and instantly resolve cloud issues with our premium service plans. We’re available 24/7/365.
Premium Support
Ensure your IT Team is using the best tactics available for SaaS and Cloud Computing.
Our global network and team of cloud experts ensures somebody will always be available for incoming support requests. Bespin Certified Engineers will make sure you’re best leveraging the capabilities of your environment.
Premium Support Service Plans
Basic Support:
Basic Help Desk Resolution. Bespin Support Services for our cloud resale partners is a reactive support service that enables clients to get help with issues that have already occurred.
Standard Support:
In-Depth Technical Support. Standard support provides a more comprehensive list of general support services. It is also a reactive service, without monitoring or proactive management of the environment.
Premium Support:
Expert Support. Premium support provides a very comprehensive list of advanced support services and includes a Technical Account Manager.
Basic Support:
Basic Help Desk Resolution. Bespin Support Services for our cloud resale partners is a reactive support service that enables clients to get help with issues that have already occurred.
Standard Support:
In-Depth Technical Support. Standard support provides a more comprehensive list of general support services. It is also a reactive service, without monitoring or proactive management of the environment.
Features of Premium Support Plans
We are determined to make our customers successful on their cloud journey.
Here are some of the features and benefits that are included with our Premium Support offering.
Service Desk & Remote Support: Prompt Online Support
- Customer verification and request acceptance to fix errors
- Service request
- Remote Desktop Support
- Support via phone, message, and email
- SW / HW support
- ITIL escalation process - SLA compliance
Continuous System Management: Customer-Oriented Service Delivery
Cloud design establishment
PoC for Cloud migration
Support solution architect
Windows, Linux, and Unix management
Data center H/W management
Dashboard control
Security service
Detailed Monitoring Support & Prompt Response to Errors
24/7 Monitoring (Hybrid & Multi-Cloud)
Hybrid service based on a scenario
Notification service (phone, SMS, email)
Log analysis
ITIL Support Tool
Flexibility: Premium support on-demand contact
In addition to the multiple core communications access options for all plans, Premium customers have the additional option to contact our team on demand through phone or chat
Related Insights.
Tried-and-tested solutions on a global playing field.
Learn from the very best on tailoring solutions for your needs, custom implementations, and industry thought pieces on the latest developments.
